Bring any piece in, whether you bought it from us or not, for a complimentary professional cleaning and loose stone inspection. It takes about 15 minutes. No appointment needed, no charge, no obligation.
We clean rings, necklaces, bracelets, earrings, and everything in between. Whether a piece hasn't been worn in years or just needs a routine polish, we treat it with the same care.
WHAT'S INCLUDED:
Complimentary professional cleaning (ultrasonic or gentle hand polish, depending on your piece)
Loose stone and prong inspection
Honest advice on care and what to watch for going forward
No charge, no obligation
Walk in or appointment, your choice
Ready in approximately 15 minutes
WHY REGULAR CLEANING MATTERS:
Jewelry worn every day accumulates buildup in places you can't always see, particularly under settings where prongs tend to wear first. A professional cleaning lets us catch small things early, before they become bigger ones. Many customers bring in a piece they stopped wearing because it looked dull and leave wearing it out the door.
If you have something sitting in a drawer, bring it in. Cleaning is often the first step to wearing it again. And if we notice anything worth addressing, we'll talk you through your options, whether that's a repair or something more like a heirloom redesign.
Please reach us at info@austinsfinejewelry.com if you cannot find an answer to your question.
Absolutely. We clean any piece, no matter where it came from. Bring in your rings, necklaces, bracelets, or earrings and we'll take care of them. It's complimentary, always.
Most pieces are ready in about 15 minutes. You're welcome to wait, and we'll always let you know upfront if something needs a little more time.
It's complimentary. Professional cleaning and a full inspection are on us, every time. We do it because we genuinely want your jewelry to last, and because catching small things early saves you from bigger ones later.
Not at all. Walk in anytime during business hours and we'll be happy to help. If you'd prefer to schedule ahead, you're always welcome to call. Whatever works best for you.
For the vast majority of pieces, no. Before we clean anything, we take a close look at the stone and setting and choose the method that's right for that specific piece. We use ultrasonic cleaning for most jewelry, and gentle hand polishing for pieces that need a softer touch.
Some stones and settings are more delicate by nature and require extra care. Semi-precious stones, certain organic materials, glued or assembled stones, and fine or intricate settings can all be sensitive to standard cleaning methods in ways that aren't always visible to the eye.
Our consultants assess every piece before cleaning begins. If there's any concern that cleaning cannot be done safely, we'll let you know and talk through your options. We would rather have an honest conversation than risk your jewelry. Your piece is always in good hands with us, and if that means recommending a different approach, that's what we'll do.
Yes, always. Every piece that comes in for cleaning receives a complimentary prong and setting inspection. We check stone security, prong condition, and overall setting integrity. If anything looks worn or needs attention, we'll show you and talk through your options before anything else happens.
We'll let you know right away. We'll show you exactly what we found and explain what it means for your piece. If our goldsmith is available, we can often provide a repair estimate the same day. If not, we'll follow up with you once we've had a chance to assess it properly. Either way, you'll hear from us before anything moves forward. There's never any pressure. We just want you to have the information you need.
For pieces you wear every day, like engagement rings or favorite everyday jewelry, every six months is a good rhythm. Less frequently worn pieces can go a little longer. Regular visits let us keep your jewelry looking its best and catch any small issues before they become larger ones.
Yes, and we're happy to show you how. For most gold, platinum, and diamond jewelry, a soft toothbrush with mild dish soap and warm water works beautifully. Scrub gently, rinse well, and pat dry.
For semi-precious stones, it's worth checking with us first. Many are sensitive to soap, heat, or moisture in ways that aren't always obvious. When in doubt, bring it in and we'll advise you on what's safe for your specific piece.
We also carry our own take home jewelry cleaner, available for purchase in store. It's what we recommend for keeping your pieces looking their best between visits.
One thing to keep in mind: home cleaning takes care of the surface, but it can't check your prongs. That still takes a professional eye
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